Shipping:
We are using FedEx - U.S for most orders.
Some orders, depending on the sizes and/or dimensions of the packages, can shipped using different carrier or freight companies.
If you want to use your preferred carrier and provide us with your account #, let us know and we will see if we can arrange it.
But note that there will be an additional $50 fee for any special shipping arrangements that require us to deliver to the shipping agency and to make special shipping quotes out of our routine and standard practices.

You can always give us your FedEx account # if you prefer that we use it.
We currently only Ship to the continental U.S., however we can make exceptions and try to assist you.
Delivery times:
2-7 business days within the contiguous U.S.
9 business days to and from Alaska and Hawaii (Please contact us for a quoted rate, additional charges may apply)

Service days: Monday-Friday
Delivery area available to all 50 U.S. states.
(Exceptions: FedEx Home Delivery and Ground cannot deliver to P.O. boxes and packages weight limit is 150lbs.)

If one of your products weights over 150 lbs and/or is longer than 8 feet, we will have to use a trucking company.
In this case, select the first shipping method (Pick-up ONLY, which also applies for oversize/overweight packages/products).
After checkout, where you will only pay for the products at this point, we will contact you with your shipping quote and then pay separately.

If your shipping address is different from your billing address, make sure you change it. When placing your order, you will have the opportunity to edit the shipping address and billing address. If you do not provide a different shipping address, your order will be shipped to your billing address by default.

International:
Please Contact Us for a quoted rate additional charges and restrictions will apply
1) Please contact your customs office for clarification on regulations and restrictions.
2) Make sure it is legal to import.
3) We will not issue a refund if the item is seized by customs unless the package is returned to us by customs officials.
4) The customer assumes responsibility for any duties or taxes that may apply.

Same Day Shipping:
During business days, if you place your order by 12pm (P.T.), we will ship your order that same day.
Restrictions: If your order requires extra labor (such as finishing Tiki statues, preparing a palapa kit, a custom sign, etc...), your order might take a few extra days.
Also, any bamboo order will be shipped within 1-3 days of the orders.
Finally, if you need any order to be taken care of and shipped out same day (or next day if placed after 12pm), after letting us know, a rushing fee of $25 will be applied to the order.
In any case, feel free to contact us and ask us about the lead time for a particular order.

Wholesale:
In the event that we are not able to locate the exact item that you have ordered, we will automatically substitute it with a similar or comparable item.
This may be a simple case of substituting it for a different color and in some cases a slightly different style or wording.
Please advise at the time of placing your order if you would prefer an exclusion of that item.

Thatch:
Prior to ordering any type of thatch product, please carefully read the following:
Throughout the county, fire inspectors may have diverse requirements and it is therefore strongly recommended that you consult with your local inspector prior to any purchase or installation. NO guarantees as to the fire safety or the acceptability by the governing authorities are expressed or implied by Culbertson Imports. Fire safety is very important and the standards will and do vary. Therefore, advanced planning in conjunction with your local Fire Marshal is not on a must, but a very wise and cost effective decision. Do not cut corners!
THATCH PRODUCTS ARE NOT RETURNABLE.

Bamboo:
All poles have been fumigated to USDA regulations.
Please make sure you select the "Waiting for a Quote" option in the shipping page when you checkout. Checkout without paying for shipping and we will then give you a quote for your shipping by email or phone. We will then send you a link on our website so you can pay for the shipping.
YOU PAY WHAT WE PAY... But if the quote doesn't satisfy you, we will cancel your order and you won't be charged.
BAMBOO POLES WILL EXPERIENCE NATURAL CRACKING.
BAMBOO PRODUCTS ARE NOT RETURNABLE.

Tropical Matting:
OUR TROPICAL MATTINGS ARE NOT RETURNABLE.

Damaged Goods, Returns or Exchanges:
We prepare your orders with care; however, a product may arrive damaged or defective. You may also for whatever reason decide that you do not want the product. If this happens, please return the product within 7 days upon reception for a full refund or exchange.
Be advised that this will not include a refund on shipping and handling (This does not apply for bamboo and thatch products that are not returnable). When we replace a damaged product, we will ship out the new product(s) at no additional cost.
Return shipping cost is at customer's expense.

Customer satisfaction is our number one priority; please notify us immediately for assistance.
You can also call us to PLACE YOUR ORDER (between 10am and 5pm, Pacific Time)

• Toll-free number: 1 (866) 384 4479
• E-mail address: info@tropicaltikis.com

At the end of checkout, by clicking on the "Confirm Order" button, you are accepting all the above policy statements.